Shipping policy

Last Updated: September 16, 2026

At Girlz Street, we aim to provide a smooth, reliable, and convenient delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.

1. Order Processing

Orders are processed after successful order confirmation and payment authorization.

We generally aim to process orders within 1–3 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, launches, festive periods, or periods of exceptionally high order volume, processing may take additional time.

2. Shipping Time

Once your order has been dispatched, delivery timelines may vary depending on your location and the shipping service used.

Estimated delivery time is generally:

  • Metro & major cities: 3–5 business days
  • Other locations: 5–7 business days
  • Remote areas: 7–10 business days

These are estimated delivery times and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Girlz Street may offer free shipping promotions or free shipping above a specified order value. Such offers may be subject to separate promotional terms.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.

You can use the tracking information to monitor the status of your shipment.

Tracking updates may take some time to appear after the order has been handed over to the shipping provider.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid phone number

Girlz Street is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

6. Delivery Attempts

Our shipping partners may make multiple delivery attempts before returning a shipment to the sender.

If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the shipment is otherwise undeliverable, additional delivery attempts may be subject to the shipping provider's procedures.

7. Delayed Deliveries

Although we work with shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Natural events
  • Transportation disruptions
  • Public holidays
  • High shipment volumes
  • Regional restrictions
  • Operational issues
  • Incorrect address information
  • Other unforeseen circumstances

Such delays do not automatically qualify an order for cancellation or compensation.

8. Damaged Packages

If you receive a package that appears visibly damaged or tampered with, please document the condition of the package and contact Girlz Street as soon as possible.

We may request photographs, videos, order details, or other information to investigate the issue with the relevant shipping partner.

9. Missing or Undelivered Orders

If your order has been marked as delivered but you have not received it, please contact us as soon as possible so that the shipment can be investigated.

We may coordinate with the shipping provider to verify the delivery status and investigate the matter.

10. Returned Shipments

An order may be returned to the sender if:

  • The address is incorrect or incomplete
  • The recipient is unavailable after the permitted delivery attempts
  • The customer refuses delivery
  • The shipment cannot be delivered for other reasons

If a shipment is returned to us, any applicable reshipping charges or refund deductions may be handled according to the circumstances and our applicable policies.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location and order, the applicable COD option and charges, if any, will be displayed during checkout.

COD availability may vary depending on the delivery location, product, order value, or other operational conditions.

12. International Shipping

International shipping availability may depend on the destination country and our current shipping arrangements.

Where international shipping is available, applicable shipping charges, delivery estimates, customs duties, taxes, import charges, or other destination-related fees may apply.

Any customs duties, import taxes, or charges imposed by the destination country may be the responsibility of the customer unless expressly stated otherwise.

13. Shipping Partners

Girlz Street may use third-party logistics and courier partners to deliver orders.

Once an order has been handed over to the shipping provider, delivery is subject to the provider's operational processes and service conditions.

14. Changes to Shipping Policy

Girlz Street reserves the right to modify or update this Shipping Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

15. Related Policies

For information about returns, exchanges, and refunds, please refer to our Return & Refund Policy.

For information about how we handle personal information, please refer to our Privacy Policy.

Girlz Street
Women’s Fashion & Clothing