Refund policy

Last Updated: September 15, 2026

Please read our policies carefully before placing an order on our website. By placing an order, you acknowledge that you have read and understood the following terms and conditions.

1. Mandatory Parcel Opening Video

An uninterrupted parcel opening video is compulsory for any claim related to a damaged, defective, incorrect, or missing item.

We carefully pack and dispatch all orders through courier partners. To avoid any misunderstanding, please record a clear video while opening your parcel.

  • The video must begin before opening the sealed parcel.

  • The courier shipping label and parcel packaging must be clearly visible.

  • The complete opening process and the article received must be shown in the same continuous video.

  • Clear photographs of the issue must also be provided wherever applicable.

  • Claims without a valid parcel opening video may not be accepted.

Please retain the original packaging until you have checked your order.

2. No Return Policy — All Sales Are Final

All sales are final. We do not accept returns.

Customers cannot request a return simply because of a change of mind, personal preference, or an incorrect size selection.

In the unlikely event that you receive a defective, damaged, or incorrect article, you must provide:

  • A valid, uninterrupted parcel opening video.

  • Clear photographs showing the issue with the article.

  • Your order details.

After verification, if the claim is approved, an exchange may be offered as the resolution, subject to our exchange policy and applicable consumer-protection laws.

No refunds will be provided except where required under applicable law.

3. Size Exchange Policy — Within 7 Days

We understand that finding the right fit is important. Therefore, size exchanges may be considered under the following conditions:

  • Size exchange requests must be raised within 7 days of receiving the order. Requests made after this period will not be accepted.

  • Customers must make a clear video of themselves wearing the article to demonstrate the size issue.

  • The video, order number, and relevant details must be sent to our WhatsApp number: 9289203789.

  • The article must be unused, unwashed, unaltered, and returned with its original tags and packaging.

  • Exchange requests are subject to verification and approval by Girlz Street.

  • Size exchanges are available only for genuine size-related issues, with the required proof.

If your desired size is sold out:

If the original article is unavailable in your desired size, you may select another available article from our website, subject to any applicable price difference.

Courier charges:

All courier and shipping charges related to an exchange must be borne by the customer, including the cost of sending the article back to us and shipping the exchanged article to the customer.

Important: No size exchange will be accepted without the required proof or after the 7-day exchange window. This policy remains subject to applicable consumer-protection laws.

4. No Exchange on Winter Articles

Winter articles are not eligible for exchange.

Please carefully check the size chart, product measurements, colour, and product description before placing your order for winter wear.

This restriction is subject to applicable consumer-protection laws.

5. No Refund Policy

Girlz Street follows a no-refund policy, subject to applicable consumer-protection laws.

Refunds are not available for:

  • Change of mind after placing an order.

  • Incorrect size selection by the customer.

  • Personal styling preferences.

  • Orders that have already been dispatched or delivered.

  • Size-related issues where an eligible exchange is available.

For verified defective, damaged, or incorrect items, an exchange may be offered after review. Where a refund or other remedy is legally required, applicable law will prevail.

6. No Cancellation Policy

Please check your order carefully before completing your purchase.

Once an order has been placed successfully, cancellation requests are generally not accepted.

Please verify the following before placing your order:

  • Article and design selected.

  • Size and colour.

  • Shipping address and contact details.

  • Order quantity and payment details.

This policy does not limit any cancellation or refund rights that may be available under applicable law.

7. Alterations for Ready-Made Suits

Our ready-made suits are designed to accommodate different body types. However, minor alterations may be required depending on your individual measurements and figure.

Customers are advised to have any necessary minor alterations done by their local tailor.

Please check the size chart and product measurements carefully before placing your order.

Please note that articles that have been altered may not qualify for a size exchange, as eligible exchange items must be returned unaltered.

8. Contact Us

For eligible size exchange requests or product-related concerns, please contact us through WhatsApp.

WhatsApp: 9289203789

Please share your order number, relevant photographs, and the required parcel opening video wherever applicable.

All exchange requests must be submitted within the applicable time limit and are subject to verification.

Thank you for shopping with Girlz Street. We appreciate your trust in our brand.

Girlz Street — Premium Ethnic & Luxury Wear