Refund policy

Last Updated: September 16, 2026

At Girlz Street, we want you to be happy with your purchase. If you receive a product that is eligible for return or exchange, you may request a return in accordance with the terms below.

1. Return Eligibility

Products may be eligible for return or exchange if:

  • The request is raised within 7 days of delivery.
  • The product is unused and unworn.
  • The product is in its original condition.
  • Original tags and labels are attached.
  • The product is returned with its original packaging, where applicable.
  • The product has not been washed, altered, damaged, stained, or otherwise used.

Products that do not meet these conditions may not be accepted for return or exchange.

2. Products That Cannot Be Returned

Certain products may be non-returnable due to hygiene, product type, promotional conditions, or other applicable restrictions.

These may include:

  • Products marked as non-returnable
  • Products purchased during specific clearance or final-sale promotions
  • Products that have been altered or customized
  • Products that have been worn, washed, damaged, or used
  • Products returned without original tags or packaging

The return eligibility displayed on the product page or at the time of purchase will apply where specifically stated.

3. How to Request a Return

To request a return, the customer should initiate the request within the applicable return period.

The order details may be required to verify the purchase and process the request.

Girlz Street may review the returned product before approving the return, exchange, or refund.

4. Quality Issues or Wrong Product

If you receive:

  • A damaged product
  • A defective product
  • An incorrect product
  • A missing item

please report the issue as soon as possible after delivery.

We may request clear photographs, videos, packaging details, order information, or other evidence to verify the issue.

After verification, an eligible replacement, exchange, or refund may be provided as applicable.

5. Size Exchange

If a size exchange is available for the product, the exchange may be requested within the applicable return period.

The requested size is subject to availability.

If the required size is unavailable, an alternative resolution may be offered according to the applicable policy.

6. Return Shipping

Return shipping arrangements may vary depending on the reason for the return.

For approved returns resulting from a damaged, defective, or incorrect product, Girlz Street may provide an appropriate return solution.

For returns requested for reasons such as size, preference, or change of mind, applicable return shipping charges may apply.

7. Refunds

Once a returned product is received and inspected, we will determine whether it meets the applicable return conditions.

If the return is approved, the eligible refund will be processed through the applicable payment method or refund procedure.

The time taken for the refund to appear in your account may depend on the payment provider or financial institution.

8. Refund Amount

Depending on the circumstances of the return, the refunded amount may exclude:

  • Non-refundable shipping charges, where applicable
  • Return shipping charges, where applicable
  • Amounts associated with promotional benefits that are no longer applicable
  • Other applicable deductions communicated at the time of processing

9. Sale & Discounted Products

Products purchased under special offers, discounts, clearance sales, or promotional campaigns may have different return or exchange conditions.

Please review the specific terms of the applicable offer before purchasing.

10. Cancellation

Order cancellation requests should be made as early as possible.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

Eligible refunds for cancelled orders will be processed according to the applicable refund procedure.

11. Return Inspection

All returned products may be inspected before a return, exchange, or refund is approved.

If a returned product does not meet the eligibility requirements, Girlz Street may reject the return and the product may be sent back to the customer where applicable.

12. Incorrect or Incomplete Return

If the returned package contains a different product, missing items, used products, or products that do not correspond to the approved return request, the return may be rejected.

13. Refund for COD Orders

For eligible Cash on Delivery orders, the refund method may differ from prepaid orders.

Additional information may be requested to process the refund securely.

14. Promotions and Free Gifts

If an order includes a free gift or promotional benefit and the return causes the order to no longer qualify for that promotion, the applicable promotional benefit may need to be returned or its value may be deducted from the refund, where permitted.

15. Exchanges

Exchange availability depends on:

  • Product availability
  • Product condition
  • Applicable return period
  • Product-specific restrictions
  • Promotional terms

An exchange is not guaranteed if the requested replacement product or size is unavailable.

16. Fraudulent or Abusive Returns

Girlz Street reserves the right to refuse returns, exchanges, or refunds where there is evidence of:

  • Fraudulent activity
  • Repeated misuse of the return policy
  • Product substitution
  • Intentional damage
  • False claims
  • Abuse of promotional offers

17. Changes to This Policy

Girlz Street may update or modify this Refund & Return Policy from time to time.

Any changes will be published on this page with a revised “Last Updated” date.

18. Important Note

The return, exchange, and refund eligibility of each order may depend on the product purchased, applicable promotional terms, condition of the product, and the reason for the return.

By placing an order with Girlz Street, you acknowledge and agree to this Refund & Return Policy.

Girlz Street
Women’s Fashion & Clothing